All our orders are processed the same day they are managed on our website, unless the order has been registered on a holiday or weekend, in
which case will be processed the next business day.
We always guarantee the delivery of your order, but promotions and special offers may be delayed due to high demand for our products.
Once the order has been verified, it is processed within 1/6 days and shipped to the delivery address.
All our products leave our facilities 1/6 days after placing the order.
Estimated average times:
Normally: 2-5 days (Spain and Portugal) and 5-10 days rest of Europe.
In specific cases, due to high demand (Black Friday, Black Monday, Christmas, etc...) or logistics issues, shipping may take 1 week.
All our shipments are insured and have a tracking number that can facilitate the delivery of your order.
*If the client does not put the correct address in the order and does not notify us minutes after the order (before the shipment and package is processed) and the package cannot be delivered due to the incorrect address, there will be no option to refund and a subsequent shipment of said package will be borne by the customer and buyer.
*In the event that at the time of delivery of the order it is not possible to contact the client, it is notified via mailbox and if in X days the package is not picked up from the notified office, it will be sent to the factory again having lost said package without option to reimbursement.
*In case the shipment has already been made, it will not be possible to change the delivery address since the shipments are under the delivery of external companies Beauty Trans and we do not have the power to change the delivery address once the order has been shipped from the warehouse, so the client is responsible for the loss of the package in case of not having indicated the correct address, moving house or similar.
Factors such as logistics delays and customs clearance may affect the estimated delivery time.
Beauty Trans is not responsible under any circumstances for the taxes, fees or duties applied to the shipment or fees that may be applied in customs for the purchased package, for which the responsible will be the buyer and client of Beauty Trans providing the value required in customs without being able to process a return.
We ship from Spain to the Iberian Peninsula, the Canary Islands and the Balearic Islands.
To request any information or concerns about shipping and delivery, please contact us at email@example.com.
*By buying on our website you accept all the terms mentioned, so if they are fulfilled, no type of refund can be processed.